Facility management for PORTIN retail parks
Our cooperation with PORTIN, a major developer and owner of a network of retail parks, began inconspicuously. With one pilot project. Today, we manage 13 retail parks and provide comprehensive technical management, including cleaning and green space maintenance throughout the Czech Republic, from Žatec to Polička. The client appreciates our systematic approach, ability to respond quickly, and transparent pricing policy. Arridere, as the main business partner providing all services, also means simplified contractual relationships and more time for projects.
This collaboration proves to us that an honest and systematic approach yields results. The pilot project has given rise to a business partnership that benefits both sides. We are truly delighted with this collaboration.
Facility management
and operations across the Czech Republic
Today, we manage 13 retail parks throughout the Czech Republic, and our cooperation continues to grow. Together, we have created a management model that provides clients with stability, predictability, and the space to focus on developing new projects.
- 13 retail parks throughout the Czech Republic
- Response time for service interventions: within 24 hours
- Flat-rate management model based on the size of the property
- Long-term relationship based on trust and quality
Our main goal was to introduce
a system into the administration
Our colleagues took a comprehensive approach to the opportunity that arose from dissatisfaction with the original solution. They quickly identified that the introduction of a system, clear rules, and regular communication with tenants would most significantly improve overall operations. We focused on processes for cost control and clear communication, which allows for quick and predictable resolution of all operational issues. At the same time, it relieves the client so that they can focus on what is most important—new projects.
RETAIL PARKS PORTIN UNDER OUR MANAGEMENT
The basis of our excellent cooperation and trust is our emphasis on tenant satisfaction. The tenant is our master. We solve problems immediately. From toilets to pumping stations. Inspections, damage incidents, maintenance of operations and greenery. We do everything to the maximum. Our commitment is also backed by a corporate culture we can rely on. It is exceptional. I have experienced various approaches in my career. I would like to stay at Arridere until the end of my career.
Less operating technology,
but pumping stations
Retail parks are typically built on greenfield sites where there is no sewerage system available. This presents a number of technical challenges. In particular, the need to ensure reliable pumping and disposal of wastewater. As part of our technical management services, we also take care of the pumping stations that are part of retail parks. From regular level and float checks to cleaning and maintenance of technology. We have eliminated the previously frequent problems with grease traps, clogged pipes, and pump failures thanks to regular emptying, systematic maintenance, and close cooperation with restaurant tenants.
Green roofs
and environmental care
Our customer emphasizes ecology and sustainability. We carry this approach over into the management of their properties. Some retail parks have green roofs, which we regularly maintain and irrigate. We have installed water on the roofs, making maintenance easier and more economical. We also take care of the greenery around the properties to keep the parks looking neat and pleasant. Thanks to good cooperation with environmental experts and the cities where the retail parks are located, everything runs smoothly and in accordance with local requirements.
We can rely on Arridere. If a problem arises, their technicians resolve it immediately. We like their systematic approach and the fact that everything works equally reliably at all retail parks. In our eyes, they have taken facility management services to a whole new level.
Facility management
can work differently
We have shown that facility management can work differently. Not only as a service, but as a well-thought-out, transparent and flexible system that respects the differences between individual locations while maintaining consistent quality across the entire portfolio. As a result, we now provide technical management for a total of 13 PORTIN retail parks across the Czechia.
Stability, predictability, and space
to focus on developing new investments
The current technical management model provides clients with stability, predictability, and space to focus on developing new investments. For us, this collaboration is proof that an honest and systematic approach yields results. A single pilot project has grown into a long-term partnership that benefits both sides.
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